Your Privacy, Explained
What we can see, what we can't, and why it matters.
Our Promise to You
Your trust is everything to us. That's why we're completely transparent about what we can see — and what we absolutely cannot.
We've built everything around this principle. Your private information is scrambled on your device before it ever reaches us. We physically cannot read your sensitive data — even if we wanted to.
What We Can Never See
This is the important part. These are locked away from everyone — including us:
Your Vault Contents
Account numbers, sort codes, financial details, private notes — all encrypted
Your Password
Never stored, never transmitted, never seen by us
Your Encryption Keys
Generated on your device, unlocked only by you
Document Details
Wills, medical info, final wishes — all private
Think of it like a safety deposit box: we hold the box, but only you have the key.
What We Can See
To make the service work, we need to see some basic information:
Email & Name
For login and to tell your trusted contacts who the vault belongs to
Password Hint
Only if you chose to set one
Activity Timestamps
When you signed in and when records were created or updated
Vault Summary
How many items you have (e.g., “3 bank accounts”) — but never the details inside
Trusted Contact Info
Their name and email so we can notify them when the time comes
How We Keep Your Data Safe
Saving your data
You enter data
It gets scrambled
We store gibberish
Reading your data
Gibberish sent
Your key unlocks it
You see your data
Your device generates a unique secret key when you create your vault. This key scrambles your information before sending it to us, and unscrambles it when you need it back. We only ever see the scrambled version.
You hold the key. We just store the lockbox.
Want the technical details?
View our security architecture